shop in store at Bilderdijkstraat 201, Amsterdam

FAQs


These are the most frequently asked questions. Click on a question to see the answer.

Can't find the answer to your question?
Email us! info@reveusevintage.amsterdam

Contact

+ How can I reach you?

Email us with any questions or remarks on info@reveusevintage.amsterdam and we'll get back to you as soon as possible. You can also send us an instagram DM at @reveuse.vintage

+ Press inquiries

please email anouk@reveusevintage.amsterdam if you have any questions regarding shoot loans, press info and imagery

Orders and shipping

+ When will you ship my order?

Orders placed on Tuesday – Saturday will be shipped within 24 hours of reception.

Orders placed on Saturdays after 17:00, Sundays and Mondays will be shipped on Wednesday.
+ Do you ship outside of the Netherlands?

We sure do! Our shipping is currently limited to Europe as we believe further shipping would have too much CO2 impact.

+ How much does shipping cost?

Shipping to the Netherlands
with PostNL €4,50

Shipping to Europe
with UPS, Carbon Compensated €14,50
+ Can I pick up my order at the Amsterdam store?

Select the pick up option at check-out! We'll pack your order and you can pick it up during opening times at our store.

Please give us 24hrs to prepare and pack your order

Amsterdam Store

+ Where is the store located?

Rêveuse Vintage
Bilderdijkstraat 201
1053KS Amsterdam

+ What are the opening times?

Wednesday – Sunday
11:00 - 18:00

+ How do I get to the store?

Coming by public transport?
tramstop Kinkerstraat for line 3
tramstop Bilderdijkstraat for line 7, 17

Coming by car?
closest parking garages are Parkbee Overtoom, Parkbee Nassaukade, De Hallen and Q-park Europarking
But usually there are some spots free on Bilderdijkstraat as well

+ How often does new stock come in?

New stock drops organically in store, but usually weekly in small quantities.
The webshop is updated every two weeks with new stock.

+ What is available in store?

Our tiny pink store holds up to 450 unique vintage treasures at a time. A mix of one-of-a-kind vintage clothing, lingerie, glassware and designer items. Step into your wardrobe of dreams.

+ Can I bring my old clothes to the store to resell?

Nope :). We carefully curate the items that you see in store and have our own sources.

+ Is the store wheelchair accessible?

The shop is a few steps up from the sidewalk, and thus unfortunately not daily accessible to people in a wheelchair. We own a wheelchair ramp, but it's stored in our basement as our 20m2 store holds no storage space on the shop floor.

Please contact us 24hrs in advance on info@reveusevintage.amsterdam if you need the ramp to be installed for your visit and we'll make sure you can roll right in.

Sustainability

+ How sustainable is vintage

By shopping vintage you eliminate the need to produce something new.
You save water, natural resources, the maltreatment of garment workers and emissions.

Ofcourse vintage is still not without any emissions, as it is also transported and cleaned before it arrives in store.

Vintage is often made of better quality than fast fashion clothing that is produced nowadays. If you take good care of your vintage items, they may very well last you a lifetime. 

+ What packaging do you use?

We try to use as little plastic as possible in our business. Paper is our main packaging material. We'd love it if you'd recycle the packaging.

We wrap your order in tissue paper.
Our thank you cards are printed on recycled paper.
The boxes we use are made from #2 FSC cardboard, meaning 30% is recycled and 70% came from FSC controlled forests.
The stickers we use are made from sugarcane.

Gift Cards

+ Can I use my giftcard both online and in store?

Yes you can :) 
Show us the online giftcard in store, or use the code on your physical gift-card online.

+ How long do I have to spend my giftcard?

The giftcards are valid for one year, from the day of purchase.

Return Policy

+ What is your online return policy?

Please shop mindfully and only purchase what you need, only buying items that are your size and style. We're a small business so please take into account that means we do not have the same power as big businesses to process returns. Therefore we'd be super thankful if returns are limited to a minimum.

Not satisfied with your online purchase?
You have the right to use your Right of Withdrawal.
Please read the terms and conditions here to see if you quality.

Please let us know within 14 days of receiving your order if you'd like to use the Right of Withdrawal at info@reveusevintage.amsterdam, stating your order number and we'll give you return instructions.

+ What is your in-store return policy?

In store the Right of Withdrawal does not apply.
We don't take returns from in-store purchases, but if you want to exchange for another item or a giftcard you're welcome to do within 30 days after your purchase. Don't forget to bring your receipt.

Other questions

+ Who is the gorgeous model we see all the time on instagram and the website?

You're most likely referring to Zoë Diouf, @caramelshady on instagram. Zoë is indeed absolutely gorgeous and always looks super stylish.

+ What is deadstock?
Deadstock is the term for old stock that somehow was never sold. Sometimes whole batches of items are stored for decades in warehouses and then suddely re-appear. When buying deadstock you are buying never-before-worn vintage!

 

General Terms and Conditions

+ What are the General Terms and Conditions?

Please download the General Terms and Conditions of Rêveuse Vintage here. Ordering something through this website or the instagram means you agree with the General Terms and Conditions.